Privacy Policy

Overview

At LotBot, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our zoning and permit intelligence platform.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and billing information when you create an account
• Profile Data: Investment preferences, area interests, and notification settings
• Communication Data: Messages you send us through support channels or feedback forms

Information We Collect Automatically

• Usage Data: How you interact with our platform, including pages viewed, features used, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Location Data: General location information to provide relevant permit alerts (with your permission)
• Cookies and Tracking: We use cookies and similar technologies to improve your experience

How We Use Your Information

We use your information to:

• Provide zoning and permit intelligence services
• Send you relevant alerts and notifications
• Process payments and manage your subscription
• Improve our platform and develop new features
• Provide customer support and respond to your inquiries
• Send important service updates and security notices
• Comply with legal obligations and protect against fraud

Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors (Stripe) for billing
• Email service providers for communications
• Cloud hosting providers (AWS) for data storage
• Analytics providers to understand usage patterns

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of LotBot, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure development practices and code reviews

Your Rights and Choices

Account Management

• Access: You can access and update your account information at any time
• Deletion: You can delete your account through your account settings
• Data Export: You can request a copy of your personal data

Communication Preferences

• Manage email notification preferences in your account settings
• Unsubscribe from marketing emails using the link in any email
• Control mobile push notifications through your device settings

Cookies

You can control cookies through your browser settings, though this may affect platform functionality.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes such as fraud prevention.

International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

LotBot is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we encourage you to review their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of LotBot after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

State-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to:

• Know what personal information we collect and how it's used
• Request deletion of personal information
• Opt-out of the sale of personal information (we don't sell your data)
• Non-discrimination for exercising your privacy rights

European Residents (GDPR)

If you're in the European Economic Area, you have additional rights under GDPR, including data portability, rectification, and the right to object to processing.